FAQ | Bailey Van Der Veen

FAQ

TIMING & SCHEDULING

HOW FAR IN ADVANCE SHOULD I BOOK YOUR SERVICES?
It's best to book your experience at least 5 months in advance (for brides), or as soon as possible, especially for those clients with wedding dates in the spring/summer months as they tend to be the busiest and book very fast. I do book year round - so please contact me as soon as possible to ensure I am available for your date!

DO YOU WORK ALONE OR HAVE A TEAM?
I do work solo to provide the most consistent service possible. I typically work with bridal parties ranging from 4-8 people. If your group is larger than 8 services I am able to team up with an assistant to cater to your needs. Send me a booking request and we can chat!

DO YOU HAVE A MINIMUM BOOKING REQUIREMENT?
No. I have no minimum for booking with me. If you are a solo bride I would love to be a part of your intimate day.

DO I HAVE THE OPTION TO BOOK YOU EVEN IF MY DATE IS "TAKEN"?"
Depending on timing, location, and the number of people seeking services, I accommodate multiple bookings a day.

I WILL BE NEEDING SERVICES EARLY IN THE MORNING, ARE YOU ABLE TO ACCOMMODATE THIS?
I understand that many weddings may be quite early in the morning, so I will start at any time of day for a client (yes, even 4am!)

For a Friday/Saturday/Sunday mass booking, my schedule is outlined to accommodate as many clients as possible. Please understand that when booking with me I book you for a specific time slot, so please know your ceremony time/pictures before hand to avoid any rescheduling. For parties of 3-8 clients, I book in 2 time slots : 7am - 11am & 11am - 3:00pm

Of course, depending on the size of bridal party & day of events these times will vary. Let me know which is closest to your desired time slot.

When scheduling the morning of your big day, I recommend working backwards from when your deadline to be ready is (hair, makeup & outfit) at the door for either photos, commuting to venue or your ceremony. I recommend connecting with your photographer for when they suggest they will begin group photos (excluding getting ready photos). This will give you a time to work backwards from.

FOR EXAMPLE:

7:00-11:00 - 6 Makeup

11:00-11:30 - dressing

11:30 - group photos

1:00 - ceremony

11:00-3:00 - 6 Makeup

3:00-3:30 - dressing

3:30 - first look

4:00 - ceremony

HOW LONG DOES A MAKEUP APPLICATION TAKE?
Please allow approximately 1 hour for a full makeup application. Timing can vary slightly depending on the styles and looks being executed that day as requested by each individual client. Individual Glam / Hair - 1 hour per service

Individual Glam / Hair - 1 hour per service

Bridal Glam / Hair - 1 hour per service

Bridal Party Glam / Hair - 30min per service

(Eg. 1 Bride & 3 Bridal Party = 3 hours)

DO YOU OFFER DISCOUNTS AND/OR EXTENDED PACKAGES FOR MULTIPLE FUNCTIONS?
I do not offer discounts for multiple day events, but I will accommodate multi-day events. Please contact me with the full details of your event and I will be happy to accommodate you the best I can.

HOW WILL THE MAKEUP/HAIR SCHEDULE GO DAY OF?
Unless specified, I do not typically do “day of schedules”. You will have a set start time which will be determined by the amount of services needed, photographer arrival time for “getting ready” pics and departure time. If you have multiple people in your bridal party getting services done, I request that everyone arrive at the set start time and come prepared with day old dry hair for styling and a fresh face for makeup. The reason I do not do time slots is because everyones hair type / makeup style require varying timeframes. Please have everyone on location at the start of your scheduled appointment.

WHAT HAPPENS IF SOMEONE WANTS THEIR MAKEUP DONE LAST MINUTE AND NOT ALREADY BOOKED?
This happens on a regular basis. When others notice that there is a makeup artist on the location they ditch their own brushes and head over to the makeup station. Depending on time I may be able to accommodate this, but of course the client that booked ahead of time have priority and I will not rush a client to fit in extra faces. Clients will be treated as if there was no one waiting to have a service. If I do have time, all prices will be as listed. Last minute changes always occur - even if its as simple as adding lashes onto a service!

CAN YOUR SERVICES BE BOOKED FOR THE DURATION OF THE WEDDING AND RECEPTION FOR TOUCH UPS?
I offer services that include full-day touch-ups. I am happy to stay and celebrate your wedding while making sure your makeup is in place and you looking glowing all night long. Contact me for rates.

TRIALS

WHY ARE TRALS MANDATORY?
Trials are an integral part of any bridal look. It is important to connect with my clients prior to their big day for optimal results and a stress free wedding day. A bridal trial includes prep and 1 on 1 time with me (however long we need to achieve your desired look). Not only do trials require more time, but it allows us more opportunity to create your desired look and work together before the stress and butterflies on your wedding day. A la carte bridal services do not include trials in rates as they are booked separate. If you have opted for no trial, a $50 NO TRIAL FEE will be added onto your bridal booking. This is to accommodate day of timelines as I will need to allocate additional time to your booking to ensure your makeup including lash style, lip color, finishes & textures are to your liking.

WHEN SHOULD I BOOK A TRIAL?
I would love to meet or chat with you as soon as possible after we first connect, this way we can establish a relationship and ensure we are the right fit for each other.
Wedding trials may be booked anytime prior to your wedding. I recommended that your wedding trial is booked and done approximately 4-8 weeks prior to the wedding date. This way, most of the details of your wedding are finalized, you have your dress and a clear idea how you would like to look. The trial time is also used to confirm the final details, itinerary, set up and more.
*If the trial is booked too early, details of the wedding may change or may not be finalized. You may also change your vision during this time.
If you are wanting to book your trial for an event, trials are best suited for an engagement shoot. This you can see how your makeup photographs in natural daylight with your photographers lenses/edits to give you an idea of how you will look on your big day/how your makeup wears.

Please note, I DO NOT conduct trials on weekends from April 1 - September 30 due to the volume of bridal bookings. I may allow you to book on a weekend under special circumstances (ie. Bridal Shower on a Sunday). Please contact me to see if I can accommodate your event.

HOW DO I PREPARE FOR A TRIAL?
Prior to your trial please set you up a mood board, this way we can reference images of your desired makeup look together. You are able to add any photos that put a smile on your face. Everything you add helps us learn more about you. Please bring photos of: your wedding hairstyle, makeup inspiration, your wedding attire & wedding attire for your bridal party. And any photos you may have of planned decor, flowers, or colors. This helps me visualize the overall style for your wedding look. Please bring important timing details such as hair appointments, ceremony times and location details. If I am styling your hair, please bring any hair accessories you want to use.

PARKING & TRAVEL FEES

DO YOU TRAVEL TO THE CLIENT ON THE DAY OF THE EVENT? IF SO, IS THERE A FEE?
I offer mobile services for all bookings including weddings and events and am more than happy to travel anywhere! This means I will travel to your house, a salon, or hotel- wherever you choose to get ready. This ensures you have a relaxing, stress-free time preparing for the day. Be sure to specify where you will be getting ready with the exact location upon inquiring. It is also helpful to check what kind of seating/set up will be at the venue (I may need to bring a higher chair or extra lighting).

WHAT ARE YOU TRAVEL COSTS?
A travel fee of $1.00/km will be applied for locations outside of Winnipeg. If your booking requires additional assistants, an hourly travel rate will apply for destination events. For a booking of less than 5 services, $1.00/km travel fee will be applied. All bookings within Winnipeg's city limits is included in the price of your glam.

WHY DO YOU CHARGE FOR TRAVEL?
I am happy and able to be flexible and come to you for your service, however, this required extra hours of work before and after your makeup service. I must sanitize and pack up my supplies and drive to and from the location which may require parking.

WILL YOU CHARGE FOR PARKING?
Additional parking fees apply for meters or any pay parking. Please specify the parking details when booking. An invoice will be issued after the event for parking fees.

SERVICE EXPERIENCE

WHAT SERVICES DO YOU OFFER?
I am committed to offering a unique and valuable makeup experience for every client. Each service is conducted using high quality professional cosmetics with a focus on cruelty free products. Services range from 1HR makeup sessions to set work to makeup lessons. I do it all! Each service provided is an experience designed for each individual. Please let me know if you have any specific requests (including allergies and sensitivities) so I can accommodate you during your booking.

IS YOUR PRICE NEGOTIABLE?
When it comes to hiring a professional makeup artist for on-location or personal services, you definitely get what you pay for! When you hire me, you are hiring an experienced professional that comes to YOU. The level of skill and expertise that you can expect is far superior to hiring a relative, friend or a cosmetic salesperson from the mall. I will however give you the best possible pricing and options that best suites you and your wedding.

HOW DO I BOOK AND SECURE MY WEDDING DATE/SERVICES?
Fill out my contact form and I will get back to you to book you in! A non-refundable 50% deposit is required to secure your wedding date and experience. This fee will be a portion of the package booked and will be deducted from the total price at the end. All bookings are confirmed once I have received a 50% deposit for the date.

DO YOU STYLE HAIR?
Yes! I provide hairstyling services, however I do not cut, colour or rent extensions. I offer on-location dry styles - meaning I style the dry hair. I do not offer on-site blow outs. I do however install clip in extensions (provided by the client) to build volume and length to your style.

NEVER WEAR MAKEUP AND IM NERVOUS THAT I WONT LOOK LIKE MYSELF. ARE YOU ABLE TO DO A MINIMAL, NATURAL-LOOKING ON ME?
Of course! I always speak with my clients before starting to get a feel for their comfort zone with makeup.
For clients that don’t wear makeup often but want to look polished and pretty, I apply minimal product where needed and enhance your best features subtly. I promise that you will never look “cakey” or overdone, but fresh and like the best version of yourself!

DO YOU KNOW HOW TO WORK WITH CLIENTS THAT HAVE MATURE SKIN OR PEOPLE OF COLOR?
Of course! With every client, I ensure I am using products and techniques that only make their features look their best! I fully stock my kit with products to accommodate every skin tone. For mature skin, I have mastered makeup that will never settle into fine lines or look too heavy. My goal is to keep skin, eyes, and lips looking fresh and beautiful for every age.

WOULD YOU SUGGEST FALSE EYELASHES FOR MY WEDDING AND IS THERE AN ADDITIONAL FEE?
Adding eyelashes to your bridal makeup is totally up to you. If you haven’t worn them before, I suggest testing them out at your trial to see how you like them. Full set or individual lashes are available. You are also welcome to purchase your own eyelashes and I can apply them for you (they must be brand new, unworn and I’m the original packaging). If you are allergic to latex, which is an ingredient in most eyelash glues, please inform me - I always carry latex free lash glue in my kit.

WILL MY MAKEUP LAST ALL NIGHT?
Absolutely. A true professional makeup application will last the full duration of your event. Not only are the eyes and skin prepared with the proper skin care and priming products, but you will be set and finished with professional powders and sprays that seal in and help fix the makeup in place. All the products in between the prepping and sealing are chosen for their longevity and high performance in all tear/sweat and weather conditions.

SERVICE PREPARATION

HOW SHOULD I PREP MY SKIN BEFORE MY GLAM SESSION?
Upon securing your booking I will forward you a pre-appointment form so you’re fully prepped for your makeup application. This includes skincare prep and items to pack for touch ups. I cannot stress enough how important it is to focus on skincare prior to your makeup application. Please feel free to forward to your bridal party so they are fully prepared for their makeup application and for touch ups! If you want to treat yourself, I recommend you go for an exfoliating facial at least 1 week before your wedding day. You can lightly exfoliate and apply a hydrating moisturiser the night before. In the morning, gently wash your face with a gentle face wash and warm water and you can apply a light moisturizer. Avoid any products that contain sunscreen as this can cause “flashback” (a white face) with any flash photography. If you don't have anything you think is suitable, do not apply anything and I will moisturize, prep and prime your skin for you before applying your makeup. Any facial waxing/tweezing should be done over a week before the wedding day as this can sometimes cause breakouts. Please refrain from wearing makeup products on the day of the trial. Regular skincare routine is fine.
Wear a white/cream v-neck, white/cream button down, or white/cream tank top. This is optimal for your pre-wedding day trial if you plan to wear a white dress for the wedding.

HOW SHOULD I PREP MY HAIR BEFORE MY GLAM SESSION?
I do request that upon my arrival all hair is clean and dry to avoid on site blow outs. I do offer Dry-Styles only - I do not offer on site blow outs. A wash the night before is usually best for styling. Freshly washed hair will not hold a style as best as day-old hair.

Here are some additional instructions:
Wash your hair the night before. Use two shampoos to the one conditioner, but do not use any products that have a silicone base to it. (e.g. Pantene, Palmolive, Tresemme, Sunsilk) These will make the hair too slippery and it will not hold style well.
Do not use any products in the hair, e.g. Serums, smoothing creams, argon/Moroccan oil etc.
Blow dry your hair as smooth as possible DO NOT using a straightening iron.
On the day wear a loose cotton button up shirt or cotton robe so your hairstyle is not affected when you change into your outfit/dress!

HOW SHOULD I PREPARE THE LOCATION FOR YOUR ARRIVAL?
For set up upon my arrival I will need a flat large surface for my kit set up. I usually work off of an island or a dining table in a well lit and well ventilated, cool room. Please let me know if there is access to a high chair (stool, bar stool) on location - if not I will be sure to bring my own in! I will also be needing access to a sink during my set up and clean up. Post application I do take approximately 10 minutes to clean up and vacate the venue/location. NOTE: it is not ideal to be working in a basement, washroom or bedroom.

WHAT IF I HAVE ALLERGIES?
Please inform the artist of any allergies/skin sensitivities prior to the application.

KIT & SANITIZATION

WHAT PRODUCTS ARE IN YOUR KIT?
I stock a variety of professional grade products and tool in my kit. Ranging from MAKE UP FOR EVER, Too Faced, MAC, Laura Mercier, Morphe, YSL, Chanel, Urban Decay, Bare Minerals, NudeStix and more! I use different products, depending on the situation or event. I do not solely use one Makeup brand company as I believe each company has a distinct product that they pride themselves on or that I find to favor in most companies. Only high quality and high performing products are in my kit to ensure your makeup is flawless on camera. All products are tested for performance prior to making it into my collection. For clients who will be interacting both in person and on camera, I use specialty foundations and powders that exactly match skin tone and provide a flawless finish that looks impeccable, both in person and on camera. I use high-definition foundation, powders, and contouring products for people appearing only on camera. I also research and curate the best products from top health conscious makeup brands to ensure that I have top- shelf and safe products in my makeup kit—products that have been tried and tested, and are trusted by professional makeup artists. I carry products not only for special events, but for everyday makeup wearers, health-conscious individuals who are interested in safer products, people with allergies and sensitivities, and vegans.

HOW DO YOU ENSURE YOUR KIT IS SANITARY?
I maintain a very high standard of cleanliness and have been officially certified in Infection Prevention and control and Barbicide Covid -19 Safety. My hands, makeup products and brushes are disinfected and sanitized in between each client. I use disposable lash and lip wands for a one time use only on every client and NEVER reuse applicators. All products and tools are sprayed with 70% alcohol and wiped down before and after each use/client.

DO YOU PROVIDE "AIRBRUSH" MAKEUP?
I do not use airbrush makeup for glam makeup applications (unless for body painting). I am proficient in airbrushing and I much prefer the finish and end result of a traditional application & have perfected it so the makeup looks seamless and stays put all day. Please do not get photoshop and “airbrushed makeup” confused - you will look flawless without the heavy airbrushed makeup!

CANCELLATION POLICY

WHY DO I PAY A DEPOSIT?
Deposits are an industry standard. I take a 50% deposit for all services booked. Bridal & non-Bridal.

A deposit is is mutually convenient and a symbol of security. Deposits offer a sense of relief, reserves me and builds trust with you, giving you the peace of mind knowing I am secured for your date. Agreeing to book one person can sometimes mean having to turn away other potential clients. My time is extremely valuable, and so in the event that a client cancels their appointment, a deposit will compensate for the time lost. Although deposits are non-refundable, some extenuating circumstances are unavoidable, so please contact me to discuss your rebooking.

WHAT IF I NEED TO CANCEL MY BOOKING? (NON WEDDING)
If you can no longer keep your appointment please contact me at least 7 days in advance to avoid being charged a cancellation fee.

Cancellations within 7 days will attract a $25 cancellation fee when rescheduling.
Cancellations within 1 day (24 hours) of a booking will attract a 100% cancellation fee.
All deposits are non-refundable: https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02478.html#deposits

WHAT IF I NEED TO CANCEL MY BOOKING? (WEDDING)
Unfortunately all deposits are nonrefundable, but of course some extenuating circumstances are unavoidable. https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02478.html#deposits

Wedding bookings require a minimum of 4 weeks notice prior for cancellation or adjustment of numbers.
If you have chosen to reduce your booking size within 4 weeks to your date, you will still be required to pay for all cancelled services (you are most welcome to find other family/guests etc to take the vacancies). If have chosen to postpone your wedding, your deposit will be held and you are responsible for providing a 25% deposit for the new date.
If you have chosen to cancel your wedding, your 50% deposit will not be refunded.

a) In the event Client cancels the project less than 30 days prior to the scheduled date, Client will lose the deposit made to the Artist. Upon payment of the cancellation fee, Client will have no further liability to the Artist hereunder. The cancellation fee is the remaining 50% of the full booking cost.
b) In the event Client reschedule the project less than 30 days prior to the scheduled date, Client will lose the deposit made to the Artist. Upon payment of the cancellation fee, Client will have no further liability to the Artist hereunder. The rescheduling fee is the remaining 25% of the full booking cost.

CANCELLATION BY ARTIST
In the event that there is a cancellation by the Artist -

A contact, whether offered in the proverbial sense or agreed upon via email by the exchange of a deposit - permits an obligation to provide a service at a certain time, date and place as agreed between the artist and client. Contracts take on a plethora of formats, whether written or verbal the elements are (1) An offer : laying out terms in email, (2) Acceptance of said offer and (3) Consideration : payment of a deposit;

A contract becomes frustrated when an unforeseeable event occurs which is the fault of neither party; which neither party made provisions for; and which makes the performance of the contract impossible or radically different than originally agreed.

If there is an unexpected occurrence at the agreed time and date and the performance of the contract was rendered impossible, the provision of the service has to be cancelled. This cancellation is a result of "an act of God" (ie. weather, death, sudden illness, quarantine, car issues, family emergency), where neither party is at fault and both parties would be relieved to fulfill their end of the bargain.

In the case of an "Act of God" I, the artist am not personally liable and payments are due forthwith upon notice.

If a cancellation on my end occurs, an alternative replacement can be sourced. I can also provide alternatives sources to the client in the event of a cancellation, such as an online tutorial, etc. A cancellation will always be given with sufficient & reasonable notice.

Disasters such as COVID19 have reinforced the importance of carefully planning for the unexpected when negotiating contracts. A force majeure clause is a contract provision that relieves the parties from performing their contractual obligations when certain circumstances beyond their control arise, making performance inadvisable, commercially impracticable, illegal, or impossible.

COVID-19

If you have chosen to postpone your Wedding Day/Function/Event due to the current health crisis (COVID-19) I understand. I am here to help you through this stressful, emotionally and financially demanding time as my industry embarks on new territory. This may mean looking at many and different options for each couple and/or person. It is my hope that together we can achieve the ideal outcome for your day and/or special event.

2022 BRIDES: All services booked for 2020 - 2022 and rescheduled to a new date due to Manitoba Government Restrictions prohibiting personal services in 2022 or thereafter will reflect a 5% rebooking fee to transfer dates.

RATE INCREASE: All services booked in 2021 - 2022, and all services booked prior to (2019 - 2020) and rescheduled to 2021 - 2022 will reflect new prices available under RATES to accommodate additional sanitization precautions between clients and PPE. Thank you for your understanding.

If you have chosen to cancel your booking and have paid a deposit/booking fee, this amount is non-refundable.

NOTE: if you are postponing due to gathering size restrictions, but the restrictions do not affect my ability as an artist to enter the home and provide personal services, you will be then charged the full 25% rebooking fee.